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Frequently Asked Questions (FAQs)

These are the answers to some of the questions we have received. If you cannot find the answer to your own question, please email the Salon Chairman.

 


COMMUNICATION

IMAGES

ENTRY

NATURE

CONFIRMATION EMAIL

PAYMENT

USEFUL CONTACTS


COMMUNICATION


Q. Why has Bristol Salon not replied to my email?

 

We try to answer emails within 24 hours. However, as we get near to the closing date it might take a little longer owing to the huge volume of entries that come in at that time. So please be patient, we will reply.

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Q. I have not received the confirmation email, why is this?

 

There are two possible reasons why your confirmation email has not arrived. The first is that you did not fill in your email address correctly. The second may be that your anti-spam software has treated it as suspicious and moved it to a 'Quarantine' or Junk E-Mail folder. Please check that folder before contacting us for help. To avoid such problems, add salon@bristolphoto.org.uk  to your list of trusted domains. If your confirmation email does not arrive within an hour of submitting your entry then please email the Salon Chairman to check that your entry has been received.

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Q. When can I expect to receive my report card?

 

Emails will be sent to all entrants within one week of the judging providing a link to their results on line. If you have not received your email by then, please check your Junk E-Mail folder. If you have still not received it, please email the Salon Secretary. Report cards will not be posted.

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Q. When can I expect to receive my catalogue?

 

Catalogues and awards will be posted by 3 May 2015 and will be sent by surface mail. Please allow enough time for postal delays before contacting us about missing catalogues. For example, mail can take up to 12 weeks to reach Australia and 8 weeks for China.

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Q. When can I expect to receive any award I might have won?

 

Awards will be posted with the catalogues.

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Q. My email and/or postal address have changed. What should I do?

 

Please let us know as soon as possible by emailing the Salon Secretary.

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IMAGES


Q. What is the file naming format?

 

There is no special file name format required. There are two boxes on the entry form for each image; the Image Title is how you want the image title to appear in the catalogue, the File Name is automatically filled in when you browse to the file on your PC.

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Q. Does size matter?

 

Yes it does. It is important that images are saved as .jpg and that they are saved at no more that 1400 pixels wide (horizontal) x 1050 pixels high (vertical) 2 Mb maximum size. Virtually all problems encountered by entrants are caused by images being too large.

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Q. Do images lose quality when submitted on line?

 

There is no loss in quality when images are submitted on line.

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Q. What happens if I enter an image that is smaller than 1400 x 1050 pixels?

 

If you submit an image smaller than the recommended size it will not fill the screen when projected. This will not affect the judging as a “good little one” is always better than a “poor big one”. However, because it projects smaller it is unlikely to be included in the public showings of the accepted images.

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Q. Mono Images - What PSA Division will my images accepted in the Mono Section be credited to?

Images accepted in the Mono Section will count towards distinctions in the PSA PID Mono Division

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Q. What PSA Divisions will my images qualify in for Star awards?

Images will qualify for Star awards in the following PSA Divisions:

  • Open Section: PSA Projected Image Division - Color Class
  • Monochrome Section: PSA Projected Image Division - Monochrome Class
  • Photo Trvel: PSA Photo Travel Division
  • Nature: PSA Nature Division
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ENTRY


Q. Will the closing date be extended?

 


The closing date is 30 January 2016, but as midnight in Bristol is not midnight in the rest of the World, entries will be accepted until midnight in Pago Pago which is midday30 January 2016 in Bristol (GMT). Because of the amount of work we then have to do, there will be NO extension of this time.
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Q. I do not have a User Name or Password to log in to the Salon website

 

You do not need a User Name or Password; the “Log In” on the Bristol Photographic Society home page is for members of the Bristol Photographic Society only.

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Q. Can I have a copy of the entry form sent to me by post?

Sorry, there are no printed versions of the Entry Form available, all entries MUST be made on line

 

 

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Q. Can I email my entry form and images to the Salon?

No.

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Q. Can I use my own entry form?

No, only official Bristol Salon entry forms will be accepted. If you use your own form we only have to transfer the information to an official form to get the information into our system.

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Q. Is entry restricted to FIAP, PSA or RPS members only?

No, entry is open to everyone.

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Q. Can I enter monochrome images in the Photo Travel section?

Yes, as long as the image complies with the PSA definition for Photo Travel in the Conditions of Entry.

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Q. If I enter monochrome images in the Open Class will they be judged separately?

No, all images in the Open Class are judged together. There is a separate section for monochrome images if you wish to enter them there.

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Q. How do I know that my entry has been successfully uploaded?

After you have pressed the Submit button you will automatically be sent an email confirming that your entry has been received. This email will confirm your personal details (name, photo honours, address etc) and list the titles of your entered images. It will also contain thumbnails of your uploaded images to check that you have submitted the correct images with your titles. Please check this carefully.

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Q. I have entered the Salon but my name does not appear on the status list.

The status list is not updated automatically; we have to do it manually. However, we try to make sure that it is updated daily which means that your name can take up to 24 hours to appear on the list.

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Q. I want to change one or more of my images, can I email them?

No, for the procedure, see the answer below to the question "I want to change one ofmy image titles".

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Q. I made a mistake in my entry, what should I do?

You can correct any details in your entry form, or change images, you should first email the Salon Chairman for instructions on how to do this.

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Q. Can my entry be passed on to other exhibitions?

No.

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Q. I need help submittng my entry.

There are several tutorials to help you submit your entry. You will find these on the Salon web pages by following this link.

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Q. I want to change one of my images or titles

You will need to go to the Salon Entry page where you originally submitted your entry. Above the RE-ENTER button you will need to fill in your 2016 Reference Number and the 3 character Password that you generated when entering. Both of these are shown on your entry confirmation email which was sent to you when you entered. When you have filled in both of these, press the RE-ENTER button and you will be taken to your entry form where you will be able to edit your personal details and image titles and to change images. If you require help with this there is a Help Tutorial, please follow this link.

If you have lost your 2016 Reference Number or Password, please email the Salon Chairman at chairman@bristolsalon.co.uk

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Q. When I try to upload images I get an Error Message (after a long wait) that says Internal Server Error, or a 404 Not Found error was encountered or another similar message.

The possible cause of this problem is in your image file name (not the image title). Check to see if the file name contains an apostrophe (') or an equals (=) sign. These characters in a file name can cause your browser to stop working correctly and create the error messages you are seeing. Examples of wrong file names are The boy's dog.jpg or money=joy.jpg - both of these files would be rejected by your browser and cause the system to fail.

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NATURE


Q. My Nature images were taken in a zoo, raptor centre or game farm, can I enter them?

Yes, we now operate the combined PSA & FIAP Nature Definitions - please see the Conditions of Entry

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Q. My Nature images were taken in an African game reserve, can I enter them?

Yes. Although in the broadest sense of the word, the animals are restrained, the area is so large and the animals are not controlled, so they live in totally wild conditions.

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CONFIRMATION EMAIL


Q. Why have I not received the confirmation email?

There are two possible reasons why your confirmation email has not arrived. The first is that you did not fill in your email address correctly. The second may be that your anti-spam software has treated it as suspicious and moved it to a 'Quarantine' or Junk E-Mail folder. Please check that folder before contacting us for help. To avoid such problems, add salon@bristolphoto.org.uk  to your list of trusted domains. If your confirmation email does not arrive within an hour of submitting your entry then please email the Salon Chairman to check that your entry has been received.

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Q. Some of the details/titles on my confirmation email are not correct.

You can correct any details in your entry form, or change images. For the procedure, see the answer below to the question "I want to change one of my images or titles"

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PAYMENT


Q. I don't have a PayPal account. Can I still enter online?

Yes. Our online entry process will take you directly to the PayPal website but you do not have to pay via a PayPal account; you can also use a current credit or debit card.

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Q. I don't have a PayPal account or a debit/credit card. Can I still enter online?

It is perfectly acceptable for someone else, such as a friend or another member of your family, to make the PayPal payment on your behalf. If you do this please make sure that we know who is paying for your entry by emailing the Salon Secretary with your details, including your 2015 Reference Number and the PayPal transaction number.

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Q. How do I know what fee to pay?

When you submit your online entry, the entry system will automatically work out the fee due and it will be shown on the screen and in your confirmation email.

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Q. What happens if I submit an entry but do not send a fee?

We will email you to let you know that we have received an entry without a fee and tell you how to pay. If the fee is not received by the closing date, your entry will be withdrawn. There are NO exceptions to this.

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USEFUL CONTACTS


Q. Useful contacts

Salon Chairman               chairman@bristolsalon.co.uk

Salon Secretary                salonsecretary@bristolphoto.org.uk

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